Terms and Conditions
Of Booking
Acceptance of Booking
The booking is only binding once you have received our written confirmation, and we have received your payment of your deposit.
How to make a Booking
In order for us to accept your booking you must read these conditions. The person who submits the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. All payments are to be in € Euro.
Payment
When making a reservation we require your completed booking form as acceptance of our terms and conditions, and the payment of a booking fee of 25% of the total cost of the property.
The balance of your account must be paid not later than eight weeks before your arrival date. If payment is not received by the due date we may consider your booking cancelled, and we will hold you liable for cancellation charges detailed below.
Last minute Bookings – In special circumstances, when last minute bookings are taken within 8 weeks of arrival, the full amount of your total bill is due on the day of booking.
If you cancel your Booking
We can only accept a cancellation from the person who signed the booking form, and this has to be in writing. Canceling before the eight week period will only incur a 15% charge, and the remainder of your monies, if any, will be refunded. Please note that any cancellations made after the eight week period will be liable to the following fees:
Outside 56 days - 15% charge
Between 56 – 42 days - 30% charge
Between 41 – 28 days - 40% charge
Between 27 – 21 days - 50% charge
Between 20 – 14 days - 75% charge
Between 13 – 0 days - 100% charge
Amendments by you
We will always do our best to help you with any necessary change of plans. However, any alteration after your booking has been confirmed will incur administration charges of 25€.
Amendments by the Owners
In the unlikely event of the Owners having to alter your holiday due to circumstances beyond our control, we reserve the right to do so. We will endeavor to find suitable substitute accommodations but we can make no guarantees. Every effort will be made to keep any resultant disruption to an absolute minimum. If we are unable to offer you an alternative property we will refund the cost of the villa rental. We will not be responsible for costs of flights and car hire that may have been booked in conjunction with the reservation.
Security Deposit
A refundable security deposit of 200€ is payable at the time your holiday balance is due. This is held to cover any breakages, damage to the apartment or administrative costs related to tenancy. Should the deposit be inadequate to cover such charges, it is a condition of booking that you pay any balance due immediately following our notification. Deposits will be returned within 21 days after your departure date with any deductions notified to you prior to the reimbursement.
If any of the terms and conditions is broken then we have the right to with-hold the full security deposit.
Occupancy
Your accommodation is available from 3pm on the day of arrival and must be vacated by 10am on the day of departure. The maids needs this time to prepare the accommodation properly for incoming guests. However, if circumstances permit these times may be varied, but this must be pre-arranged.
Please note that all arrivals to the designated meeting point after 9.00pm are subject to a 15€ charge and a 25€ charge for arrivals after 11.00pm.
The number of occupants must not exceed 2. All occupants must be 18 years of age or older. If this is not observed, the Owners have the right to terminate the booking. Please ensure that on vacating the property the accommodation is left clean and tidy and all personal belongings, food, groceries, refuse/rubbish are removed.
Cleaning and linen
A mid stay clean with a linen change can be arranged at an additional cost. This is to be confirmed at the time of booking.
For all stays that are for a duration of 14 days or more a change of bedding and towels per person are left in each property in order for the tenants to change themselves halfway through their stay.
Service & Price Guarantees
As part of our commitment to quality customer service, we guarantee that there will be no surcharge to any of our accommodations. You will always pay what has been confirmed to you in writing, even if charges had to be increased after your time of booking and before your arrival. This includes all taxes, which may be levied by the local authorities. However, we do reserve the right to vary our prices at any time without notice; it is therefore advisable to book well in advance in order to secure the best possible deal.
Villa Maintenance / Interruptions
Swimming pools and gardens are maintained regularly. From time to time routine maintenance and repairs have to be carried out. Nearby building works can sometimes be a problem and we can only give assurance in this regard at the time of booking and cannot accept responsibility should such an activity commence without notice. Should public supplies fail, such as water and electricity, intermittently or otherwise, or plumbing systems and mechanical equipment fail, we can accept no liability but will do our utmost to rectify any problems as swiftly as possible. It is a regrettable fact of life that systems do fail and should there be a problem with pool maintenance we cannot be held responsible but will do all that is possible to have the situation remedied as quickly as possible.
Resort Development
It is inevitable that most resorts will expand and building work is occasionally unavoidable. Local authorities may grant permission to build/alter properties and roads without notice. Unfortunately such developments are beyond our control. However, if we are made aware of the situation and we consider it will significantly affect your holiday, we will advise you where possible.
Owners Liability
The Owners cannot be held personally responsible for any death, injury, accidents, fire, break ins or any other damage by whatever cause, unless it can be proved that it is due to the negligence of the Owners.
The Owners cannot be held personally responsible for any cuts to services such as water and electricity.
The Owners cannot be held personally responsible for road conditions leading to the rental property.
Our maximum liability in any claim will be limited to the cost of your holiday apartment rental.
Registration
The Owners or the Owners’ agents must register all guests with the Guardia Civil. When requested, you will agree to provide prompt and accurate information about yourself and all members of your party to the Owners or the Owners’ agent.
Complaints
All complaints must be reported to the Owners or the Owners’ agents immediately & will be rectified where possible. If the complaint cannot be resolved during your stay it must be put in writing within 14 days of your return from your holiday. We will then do our utmost to resolve the matter.
Insurance
The Owners advise that all clients obtain adequate travel & personal insurance cover and that all EU clients bring with them an EHIC form to entitle you to free health care under Spain ‘s national health service.
Noise
The Owners cannot be held liable for any noise or disturbances arising outside the property boundary. We will of course inform clients of any disruptive noise or disturbance adjacent to your property, that has been made known to us, which is likely to be happening at the time of your stay.
Pets
The Owners have a strict no pets allowed policy
Smoking
The Owners have a strict no smoking allowed policy
Keys
On the day of your arrival you will be met by one of the Owners’ agents where you will be shown to your accommodation and the keys left in your control. Guests are responsible for keys to the property. If keys are lost there will be a replacement charge of 40€. A call out charge of 30€ will be levied for clients who lock themselves out.
Laws & Jurisdiction
By booking a holiday with the Owners you agree to these terms and conditions of the contract and all matters arising from them and are subject to Spanish law and to the jurisdiction of the Almeria courts.